Terms of service

STYLE ROTATE — TERMS OF SERVICE

Please read carefully.

These Terms of Service apply whenever you hire clothing from Style Rotate Proprietary Limited (registration number 2019/455212/07) ("Style Rotate", "we", "us", or "our") via our website, Instagram, or any direct booking channel. By placing an order, ticking acceptance, or hiring any item, you confirm that you have read and agree to be bound by these Terms.

1. Definitions

Administration Fee means the fee charged where Late Fees, Replacement Fees, cancellations, exchanges, amendments, or fit returns apply.
Clothing means any garment or accessory hired from Style Rotate.
Hire means the rental of Clothing from us.
Hire Cost means the rental fee shown at checkout or agreed in writing.
Hire Period means the rental dates selected at booking (available as 4-day, 8-day or 16-day rentals).
Late Fee means R100 per day after 13:00 on the rental end date.
Lender means a third-party individual or business who supplies Clothing for Hire via the Website.
Replacement Fee means the retail value of the item (as reasonably determined by us) where Clothing is lost, not returned, materially damaged, or altered.
User / you means the person placing the order.
Website means stylerotate.com and associated sales channels.

2. Payment

2.1 Payment is processed via our approved payment gateway, Stitch.
2.2 All transactions are in South African Rand (ZAR).
2.3 By placing an order, you authorise us to charge your selected payment method for the Hire Cost, Late Fees, Replacement Fees, Administration Fees, and any other amounts due under these Terms.
2.4 Card details are processed securely by our payment providers and are not stored on our website.

3. Orders & Availability

3.1 All bookings are subject to availability, and we do not guarantee that listed items will always be available.
3.2 If we cannot fulfil your booking, we will refund any Hire Cost paid.
3.3 Rental bookings must be placed at least one (1) day prior to the requested rental start date. Same-day bookings are not available. We do not deliver on weekends, so for a weekend event you must select a weekday delivery date.
3.4 The customer's first amendment to a confirmed order (including changes to delivery or collection address, rental dates, or rental items) will be processed free of charge. Each subsequent amendment will incur an Administration Fee of R150.

4. Your Responsibilities

You agree to: treat the Clothing with the highest standard of care; not alter, pin, or temporarily or permanently modify the Clothing in any way without our prior written consent; inspect the item immediately upon delivery; notify us within twelve (12) hours of delivery of any damage, defect, or sizing issue; and return the Clothing on time and in the same condition as when Hired. If you hire for commercial use, you are responsible for obtaining any required designer permissions.

5. Damage, Loss & Late Returns

5.1 Late returns are charged at R100 (ZAR) per day.
5.2 Where an item is more than three (3) days late, an additional full rental period (4 days) will be charged, recurring for each further period the item remains outstanding.
5.3 Failed courier collections are assessed case-by-case. Following two (2) consecutive failed collection attempts, an additional 4-day rental charge will apply.
5.4 Style Rotate accepts no liability for failed or delayed deliveries or collections arising from incorrect address or contact details supplied by the customer.
5.5 We may charge the Replacement Fee if an item is not returned within 5 calendar days after the Hire Period, or is materially damaged, permanently stained, altered, or lost.
5.6 We may charge a reasonable Administration Fee where additional handling or recovery is required (for example, arranging replacement Clothing, following up on late or lost items, or bank fees; this list is not exhaustive).
5.7 You authorise Style Rotate to debit the card used for your Hire Cost for any Hire Cost, Replacement Fees, Late Fees, or Administration Fees payable under these Terms. Any such fees are in addition to the Hire Cost.
5.8 If you fail to return the Clothing and have paid all applicable Replacement Fees, Late Fees, and/or Administration Fees, ownership of the item passes to you on a voetstoots basis, with no warranty of any kind.

6. Lender-Owned Items

6.1 Some Clothing listed on the Website is supplied by Lenders rather than owned directly by Style Rotate.
6.2 All Clothing, whether owned by Style Rotate or supplied by a Lender, is subject to these Terms, including Sections 4 (Your Responsibilities), 5 (Damage, Loss & Late Returns), and 8 (Fit Guarantee).
6.3 You acknowledge that Style Rotate acts as an intermediary between you and any Lender, and that your obligations regarding care, return, damage, and loss apply equally regardless of ownership.
6.4 Any Replacement Fee, Late Fee, or Administration Fee relating to a Lender-owned item is payable to Style Rotate, who will settle separately with the Lender. You will not deal directly with any Lender.
6.5 Style Rotate is not liable for any pre-existing condition, manufacturing defect, or quality issue in Lender-owned Clothing that was not reasonably known to us at the time of listing, save that we will use reasonable efforts to quality-check all items before Hire.

7. Delivery & Self Collection/Return

7.1 Nationwide shipping is offered across South Africa. Estimated delivery: main centres 2–3 business days; outlying areas 2–4 business days.
7.2 Orders placed before 13:00 are dispatched the same business day; orders after 13:00 are dispatched the next business day. We do not deliver on weekends.
7.3 You are responsible for providing an accurate delivery address and being available to receive and return the parcel.
7.4 We are not liable for courier delays outside our control.
7.5 If delivery fails due to our proven fault, we will, at our discretion, extend the Hire Period, partially refund, or cancel and refund the Hire.
7.6 Customer access to Style Rotate's distribution centre is restricted to the designated collection/drop-off point. The premises are not available for browsing or trying on garments — collections and drop-offs only, with no entry beyond this point.

8. Fit Guarantee (The item arrives and does not fit you)

8.1 All rentals are supplied with a security tag attached, which must remain intact for the Fit Guarantee to apply.
8.2 Where an item does not fit, the customer must submit a refund request within twelve (12) hours of delivery, via WhatsApp on 079 393 4213 or email cole@stylerotate.com.
8.3 We will arrange courier collection, and following return of the item and audit by Style Rotate's operations team, a cash refund will be issued, less applicable delivery fees.
8.4 Notifications received after the 12-hour window, or items returned without the security tag attached or showing evidence of tampering or wear, are not eligible for a refund. This Fit Guarantee does not apply to Try-On orders.

9. Returns

9.1 You must be available for courier collection at the agreed time and location.
9.2 Failure to hand over the parcel will result in Late Fees.
9.3 We do not accept returns via Uber Parcel or unapproved third-party services.
9.4 Items remain your responsibility until received by us.
9.5 We are not responsible for personal items left in garments.

10. Back-Up Dress Offer

10.1 Eligibility. The Back-Up Dress service allows you to add one (1) additional dress at a promotional rate, subject to: both dresses being booked for exactly the same dates; the Back-Up item being from the eligible collection; code BACKUP26 being applied at checkout; and availability at time of booking. Not all dresses qualify, and Style Rotate determines eligibility at its sole discretion.
10.2 Discount. The Back-Up discount applies to the designated Back-Up Dress item; where both items are eligible, it applies to the lower-priced dress. The code must be applied at checkout — failure to do so results in standard pricing.
10.3 Use. You may try on both dresses but may wear only one. Security tags must remain attached to any unworn garment.
10.4 If both dresses are worn, or tags are removed or tampered with on both dresses, Style Rotate will charge the full rental fee for the Back-Up Dress (less any Back-Up fee already paid), in addition to any other applicable fees.
10.5 If you wear one dress, return the unworn dress with its tag attached. The Back-Up Dress fee is non-refundable in this case, as it covers processing, insurance, and cleaning. No price-difference refund is given if the dress you wear is cheaper than the one you return.
10.6 If neither dress fits, return both dresses within twelve (12) hours of delivery with the tags still attached and report the fit issue within that window (per Section 8). Once received and audited by our operations team, you will receive a cash refund, less delivery fees.
10.7 Returns. Both dresses must be returned together and on time, following the standard Style Rotate return process and deadlines, and will be inspected upon receipt.
10.8 Misuse. Style Rotate reserves the right to cancel the Back-Up discount, charge full rental fees, or restrict future use where we reasonably suspect abuse of the service.
10.9 General. Only one Back-Up Dress is permitted per order. The offer is subject to availability, and Style Rotate may amend or withdraw it at any time. All standard Style Rotate rental Terms continue to apply.

11. Cancellation Policy

We want you to feel completely confident when you rent with Style Rotate. If you need to cancel, let us know as soon as possible via WhatsApp on 079 393 4213.

11.1 Cancelling 5 or more working days before your rental start date: you may reschedule to a future date, receive a gift card for the full value of your rental (valid 2 years), or receive a full refund (processed via Stitch — please allow up to 10 working days to reflect).
11.2 Cancelling fewer than 5 working days before your start date (before your item has shipped): you may reschedule, or receive a gift card minus delivery and cleaning fees. Refunds are not available in this window. Orders are typically dispatched 2 working days before your start date.
11.3 After dispatch or delivery: we are unable to offer a refund, reschedule, or credit, due to costs already incurred (delivery, dry cleaning, and preparation). All garments are professionally cleaned after every rental, whether worn or not. This applies to all cancellations, including a change of mind, no longer attending, or the event being cancelled.

12. At-Home Try-Ons (available until 31 August 2026; discontinued thereafter)

12.1 Purpose. The At-Home Try-On service allows you to trial a garment at home for fit and style purposes only, prior to placing a rental booking.
12.2 Use. Try-on garments may not be worn to events or outside the home. The security tag must remain attached at all times — removal will result in the full rental fee being charged. Any damage or cleaning required after a try-on will incur additional costs.
12.3 Fees & Refunds. Try-on fees are non-refundable, and no cash refunds will be issued under any circumstances. The Fit Guarantee in Section 8 does not apply to Try-On orders.
12.4 Discount Code. If you proceed with a rental after your try-on, you will receive a unique discount code by email. Your booking must be placed within 7 days of your try-on date; the code must be used as emailed, cannot be exchanged for cash or applied to any other product, and is valid on stylerotate.com only.
12.5 Reservation. A try-on does not reserve the dress for your event. A separate booking and full payment are required to secure your dates.
12.6 Discontinuation. The At-Home Try-On service will be discontinued with effect from 31 August 2026. Bookings made prior to this date will be fulfilled as normal.

13. Limitation of Liability

13.1 Clothing is hired at your own risk.
13.2 We make no warranties that items will appear exactly as shown on the Website.
13.3 To the maximum extent permitted by law, Style Rotate is not liable for indirect or consequential loss.

14. Force Majeure

We are not liable for any failure to perform due to events beyond our reasonable control, including weather, strikes, civil unrest, government action, load shedding, or delays, errors, or failures caused by third-party couriers engaged to deliver or collect Clothing. Where a third-party courier fails to deliver or collect on time, or causes damage or loss in transit, our liability is limited to using reasonable efforts to resolve the issue with the courier, and we will not be liable for any resulting loss, damage, or inconvenience.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.

16. Amendments

We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.

Style Rotate Proprietary Limited · 102 Third Avenue, Kenilworth, Cape Town · Registration: 2019/455212/07