want to join a start-up that is working towards a better future for the fashion industry?
our team is growing, dynamic and fast-paced. think you'll fit in? browse available positions below.
currently hiring: junior customer service & rentals agent
applications close on: monday 12 september 2022
team SR is looking for a dedicated and enthusiastic customer service assistant to join our sustainable fashion start-up from 01 october 2022.
are you: obsessed with service, solutions-orientated and ultra-organised?
do you: want to work at a start-up dedicated to changing the fashion industry?
if yes, this role has your name on it.
day to day responsibilities will include:
-this will be a full-time, paid position
-monitoring the SR WhatsApp line, DMs and emails and answering customer queries
-processing exchanges, refunds and rental order amendments on Shopify
-work closely with the operations team and our courier partners to communicate with rotators and ensure parcels are delivered on time
-overseeing the SR pick-up + try-on process: helping customers in the showroom to find alternative looks if their rentals doesn't fit and making sure each rotator has a 10/10 brand experience
-1-year customer-service experience, if its within the fashion industry it's a bonus!
-assisting the ops team with daily orders (packing and dispatching etc.)
-bachelors Degree or 3 years equivalent in work experience
-experience using Shopify backend, including order management
-familiarity with courier services + logistics
-must live in Cape Town - this will be an in-person role
-ultra-organised and able to communicate clearly + effectively with rotators and the rest of the team
how to apply:
please send your CV, along with a quick video (a phone selfie video is perfect) explaining why you want to work at Style Rotate and what you love about customer service to email@example.com
applications close Monday 12 September and we will be conducting interviews from the 13-16 september 2022.