Terms & Conditions
Style Rotate — Terms & Conditions
Please read carefully.
These Terms and Conditions apply whenever you hire clothing from Style Rotate Proprietary Limited (registration number 2019/455212/07) (“Style Rotate”, “we”, “us”, or “our”) via our website, Instagram, showroom, or any direct booking channel.
By placing an order, ticking acceptance, or hiring any item, you confirm that you have read and agree to be bound by these Terms.
1. Definitions
In these Terms:
Administration Fee means the fee charged where Late Fees, Replacement Fees, cancellations, exchanges, or fit returns apply.
Clothing means any garment or accessory hired from Style Rotate.
Hire means the rental of Clothing from us.
Hire Cost means the rental fee shown at checkout or agreed in writing.
Hire Period means the rental dates selected at booking.
Late Fee means R50 per day after 13:00 on the rental end date.
Replacement Fee means the retail value of the item (as reasonably determined by us) where Clothing is lost, not returned, materially damaged, or altered.
User / you means the person placing the order.
Website means stylerotate.com and associated sales channels.
2. Payment
2.1 Payment is processed via approved gateways including PayGate, Yoco, and Stitch.
2.2 All transactions are in South African Rand (ZAR).
2.3 By placing an order, you authorise us to charge your selected payment method for:
Hire Cost
Late Fees
Replacement Fees
Administration Fees
any other amounts due under these Terms.
2.4 Card details are processed securely by our payment providers and are not stored on our website.
3. Orders & Availability
3.1 All bookings are subject to availability.
3.2 We do not guarantee that listed items will always be available.
3.3 If we cannot fulfil your booking, we will refund any Hire Cost paid.
4. Your Responsibilities
You agree to:
treat the Clothing with the highest level of care;
not alter the Clothing in any way without written consent;
inspect the item immediately upon delivery;
notify us within 4 hours of delivery of any defect or sizing issue;
return the Clothing on time and in the same condition.
If you hire for commercial use, you are responsible for obtaining any required designer permissions.
5. Damage, Loss & Late Returns
5.1 Late returns incur a Late Fee of R50 per day after 13:00 on the return date.
5.2 We may charge the Replacement Fee if an item:
is not returned within 5 calendar days after the Hire Period;
is materially damaged;
is permanently stained;
is altered; or
is lost.
5.3 Administration Fees may be charged where additional handling or recovery is required.
5.4 If Replacement Fees are paid in full, ownership of the item passes to you on a voetstoots basis.
6. Delivery
6.1 Nationwide shipping is offered across South Africa.
Estimated delivery:
Main centres: 2–3 business days
Outlying areas: 2–4 business days
6.2 Orders before 13:00 dispatch same business day; after 13:00 dispatch next business day.
6.3 You are responsible for providing an accurate delivery address and being available to receive and return the parcel.
6.4 We are not liable for courier delays outside our control.
6.5 If delivery fails due to our proven fault, we will at our discretion:
extend the Hire Period; or
partially refund; or
cancel and refund the Hire.
7. Fit Issues (Wrong Size)
7.1 You must notify us within 4 hours of delivery if an item does not fit.
7.2 If reported in time and returned unworn with tags attached, you will receive:
a gift card equal to the Hire Cost minus delivery and cleaning fees.
7.3 Late notifications are not eligible for credit.
8. Returns
8.1 You must be available for courier collection at the agreed time and location.
8.2 Failure to hand over the parcel will result in Late Fees.
8.3 We do not accept returns via Uber Parcel or unapproved third-party services.
8.4 Items remain your responsibility until received by us.
8.5 We are not responsible for personal items left in garments.
9. Back-Up Dress Offer
9.1 Eligibility
The Back-Up Dress service allows you to add one (1) additional dress at a promotional rate, subject to:
both dresses being booked for the same dates;
the Back-Up item being from the eligible collection;
code BACKUP26 being applied at checkout;
availability at time of booking.
Not all dresses qualify.
9.2 Use
You may try on both dresses.
You may wear only one.
Security tags must remain attached to any unworn item.
9.3 If Both Dresses Are Worn
If tags are removed from both dresses or both are worn, we will charge the full rental fee for the Back-Up Dress in addition to any other applicable fees.
9.4 If Neither Dress Is Worn
If both items are returned unworn with tags attached:
the primary dress follows the standard Fit Policy (credit minus delivery & cleaning where reported in time);
the Back-Up Dress promotional fee is non-refundable.
9.5 General
Only one Back-Up Dress per order.
No price difference refunds if you wear the Back-Up item.
We may withdraw or amend the offer at any time.
We reserve the right to cancel the benefit where abuse is suspected.
10. Cancellation Policy
10+ working days before rental start:
reschedule; or
gift card (valid 2 years); or
full refund (processing time applies).
Within 9 working days (before dispatch/collection):
reschedule; or
gift card;
no refunds.
After dispatch or collection:
no refund, reschedule, or credit.
11. Limitation of Liability
11.1 Clothing is hired at your own risk.
11.2 We make no warranties that items will appear exactly as on the Website.
11.3 To the maximum extent permitted by law, Style Rotate is not liable for indirect or consequential loss.
12. Force Majeure
We are not liable for failure to perform due to events beyond our reasonable control (including but not limited to weather, strikes, civil unrest, or government action).
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.
14. Amendments
We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms.
Style Rotate Proprietary Limited
102 Third Avenue, Kenilworth, Cape Town
Registration: 2019/455212/07