Refund policy

1 Cancellation Policy

1.1 Cancelling 5 or more working days before your rental start date: you may reschedule to a future date, receive a gift card for the full value of your rental (valid 2 years), or receive a full refund (processed via our payment partner, Stitch — please allow up to 10 working days).

1.2 Cancelling fewer than 5 working days before your start date (before your item has shipped): you may reschedule, or receive a gift card minus delivery and cleaning fees. Refunds are not available in this window. Orders are typically dispatched 2 working days before your start date.

1.3 After dispatch or delivery: we're unable to offer a refund, reschedule or credit, due to costs already incurred (delivery, dry cleaning and preparation). All garments are professionally cleaned after every rental, whether worn or not.

2. Fit Guarantee

2.1 f your item doesn't fit: notify us within 12 hours of delivery, with the security tag still attached, via WhatsApp on 079 393 4213 or email cole@stylerotate.com. Once returned and audited, you'll receive a cash refund, less delivery fees. Notifications after the 12-hour window are not eligible.

2.2 Back-Up Dress: if both dresses don't fit, return them both within 12 hours with tags attached for a cash refund less delivery fees. If you keep and wear one dress, the Back-Up Dress fee is non-refundable. No price-difference refund applies.