How Dress Rental Works at Style Rotate

As Style Rotate is fully online, we don’t offer in-person fittings or At-Home Try-Ons. However, we have two options to give you extra confidence when renting a dress:

Back-Up Dress

If you’re unsure about the fit or want a second option for your event, our Back-Up Dress option allows you to book two dresses for the same event dates. You’ll pay 50% of the rental price for each dress upfront, try both on when they arrive, and then pay the remaining balance on the dress you choose to wear. The unworn dress can then be returned with its security tag attached.

Fit Guarantee

If your dress arrives and unfortunately doesn’t fit, don’t panic! You can try it on at home when it arrives. If it doesn’t fit, please contact us within 12 hours of delivery, with the security tag still attached, and our team will help you with the next steps.

Please note: The Fit Guarantee is designed to give you peace of mind once your rental arrives and does not guarantee that an alternative dress will be available for your event dates. If you’re particularly concerned about fit, we recommend using our Back-Up Dress option when booking.

Need help choosing your size?

If you’re unsure which size to book, our team is always happy to help. Send us your usual size and measurements, along with the dress you’re considering, and we can give you our best guidance on fit. 💗

Browse our website and rent by size — we stock sizes 4 to 22. Each product page has all the details you need.

At checkout, use the calendar to choose your delivery or self-collection day. Book at least one day ahead — the earliest your look can arrive is the next day. To guarantee next-day delivery, place your order by 1pm; orders placed after 1pm will start from the following day. Planning further ahead? You can book up to three months in advance.

One thing to remember: we don't deliver on weekends, so if you're dressing for a weekend event, be sure to choose a weekday for delivery.

For security and privacy, there is no public access beyond our reception/collection point. Collections and drop-offs are handled at reception — please note that try-ons and browsing are not available on the premises.
We will be re-opening our showroom soon! Stay tuned on our socials channels for more.

Every rental is covered by our Fit Guarantee. Let us know within 12 hours of delivery via WhatsApp (079 393 4213) or email (cole@stylerotate.com). Once you return the item and our team has audited it, you'll receive a cash refund minus delivery fees — the security tag must still be attached.

no- our business works on a first come, first serve basis and unless you pay for the rental in full, the item is still available to be rented out by another rotator. the only way to secure an item is to pay the rental fee.

We now offer 4-day, 8-day and 16-day rentals — all bookable through our website calendar. Simply choose the length that suits you at checkout.

We recommend scheduling delivery for two days before your event, so you have your look in good time.

Absolutely. All rentals can be delivered straight to your door and collected again by our courier service once your booking is over.

Cut-off time: Orders placed after 1 pm are dispatched the next business day.

We pre-book your courier collection for you, so there's nothing to arrange. Simply repack your item using the same box, garment bag and hanger it arrived with, and attach the printed return waybill to the parcel.

Please make sure your parcel is packed and ready for collection at any time on your final rental day, and that you're contactable on the number you provided.

If a collection fails: Failed collections are handled on a case-by-case basis. Please note that if a collection fails for two consecutive days, an additional 4-day rental charge will apply. We're unable to take responsibility for failed collections caused by incorrect contact details or an unavailable parcel, so do double-check your details are correct.

we want you to love your new look like it’s your own – but we understand that sometimes accidents happen. each rental fee includes a snag & spill insurance that has you covered in the case of losing a button, a broken strap or a minor champagne spill.

however, if an item is damaged beyond repair or is in need of specialised cleaning please let us know immediately via gabriella@stylerotate.com . in this scenario, an additional cleaning fee will apply.

you will be liable for the full market value of the item if damaged beyond repair, lost or stolen. you can also take a look at our t&cs for worst-case scenario outcomes.

We now offer a few options, depending on your timing:

If you cancel 5 or more working days before your rental start date, you'll receive a full cash refund. If your item has already been shipped, you'll receive store credit to the value of your rental (excluding delivery fees).

Not the right fit? Every rental comes with our Fit Guarantee. All rentals are tagged, so if the fit isn't right, simply submit a refund request within 12 hours of delivery with the tag intact. Once the item is back with us and audited by our operations team, you'll receive a cash refund, less delivery fees.

Yes — your first change is free. After that, each further change (address, dates, or items) incurs a R150 admin fee.

A R100/day late fee applies. If it's more than 3 days late, we'll charge a further full 4-day rental period, and this repeats until the item is returned. Please make sure someone's available for the courier collection — after 2 failed collection attempts, an additional 4-day rental charge applies.

Cancel up to 5 working days before your rental start date for a full cash refund. If your item has already shipped, you'll receive store credit for the rental value (delivery fees excluded).