how it works
take a little look
browse our website for your next look. items are curated by size and we stock sizes 4 –18
pencil us in
our calendar function allows you to choose when your new look will arrive. bookings can be made for the next day, subject to availability and provided the order is processed before 12pm. super organised? you can book an item up to 3-months in advance.
our standard rental period is four days – we suggest you book delivery for two days before your event. we understand if you wanna love it a little longer, so we also offer a 2-week rental period. please contact us at firstname.lastname@example.org for more info on long-term rentals. no collections will be made on sundays, so if you rent on a thursday, we collect on a monday – and you get an extra day on us!
delivery & cleaning
delivery and collection is our treat. when placing your order, please note your items will be collected from the same address at the end of your 4 day rental period. our collection time is between 8am-12pm daily. please ensure your parcel is ready for collection and re-packed using the box, garment bag and hanger it arrived with. our items are cleaned professionally with eco-friendly detergents and practices, so you’ll always be getting the freshest fit
we take all major credit cards through our payment merchant partner, paygate. sadly, we don’t accept efts or debit cards. simply create a profile and process your orders through our secure payment portal.
if it's not quite right?
if you’d like to return your order, please let us know within 4-hours of delivery of the item at email@example.com. we will refund you the rental fee, minus the delivery cost.
what if there’s a woopsie?
we want you to love your new look like it’s your own – but we understand that sometimes accidents happen. each rental fee includes a snag & spill insurance that has you covered in the case of losing a button, a broken strap or a minor champagne spill. however, if an item is damaged beyond repair or is in need of specialised cleaning please let us know immediately via firstname.lastname@example.org. penalties will apply if items are damaged beyond repair, lost or stolen. you can also take a look at our t&cs for worst-case scenario outcomes.