Shipping policy

Shipping Policy

Overview

Style Rotate offers nationwide delivery across South Africa. Delivery timeframes depend on your location and the shipping method selected at checkout.

All rentals are time-sensitive. Please ensure your delivery details are accurate and that someone is available to receive the parcel.

Rentals must be booked at least one day in advance, before 1pm— the earliest your item can arrive is the next day. We don't deliver on weekends, so for a weekend event, select a weekday for delivery.

Standard Delivery

Estimated delivery times:

  • Main City Centres: 2–3 business days

  • Outlying Areas: 2–4 business days

Dispatch times:

  • Orders placed before 13h00 (1 pm) — dispatched same business day

  • Orders placed after 13h00 (1 pm) — dispatched next business day

Delivery timelines are estimates and may be affected by courier delays outside of Style Rotate’s control.

⚡ SR Express Delivery

SR Express is our priority delivery service designed for last-minute bookings.

Key Features

  • Priority processing and dispatch

  • Faster delivery than standard shipping

  • Available on selected dresses only

  • Subject to availability and location

Important Terms

  • SR Express must be selected at checkout where available.

  • Not all styles or locations qualify for SR Express.

  • Cut-off times apply and are shown at checkout.

  • Express timelines are best-effort and depend on courier performance.

  • SR Express fees are non-refundable once dispatched.

If SR Express is unavailable for your selected item or location, standard delivery timeframes apply.

Customer Responsibilities

You are responsible for:

  • providing a complete and accurate delivery address;

  • being available to receive the parcel;

  • being available for courier collection on the return date.

Style Rotate is not liable for delays caused by:

  • incorrect address details;

  • customer unavailability;

  • courier service disruptions outside our control.

Failed Delivery

If delivery fails due to customer error or unavailability:

  • the Hire Period will continue; and

  • additional delivery fees may apply.

Returns & Collection

  • Courier collection is pre-booked for your return date.

  • If collection fails due to the parcel not being ready or incorrect details provided, late fees of R100 per day apply, and the hire period continues until the item is returned.

  • Where a collection fails for two consecutive days, an additional 4-day rental charge will apply. 

If Something Goes Wrong (Our Fault)

If due to our proven error or the courier’s proven negligence:

  • the wrong item is delivered;

  • the item arrives too late for use; or

  • the item is not fit for purpose,

Style Rotate will, at our discretion:

  • extend the Hire Period; or

  • partially refund; or

  • cancel the Hire and refund the Hire Cost.

click here for full T&Cs